Do I have to watch an online screening at the listed start time?
Your online ticket allows you access to screen the film program at any time during the 10-day celebration starting 12:01AM on July 22nd through 11:59PM on Sunday August 1st.
Why does it say Suggested Viewing Time?
Some of our patrons really want that "festival experience" - so we have offered a suggested viewing schedule for those of you who want to follow along at home, but feel free to watch the films in any order, at any time as they are available for streaming from July 22-Aug1st.
How do I watch Q&A's for a film?
The Q&A will automatically play in the Digital Screening Room following the film.
Can I watch online screenings from anywhere?
The 41st SFJFF online film screenings are available to patrons anywhere. In some cases, films are geoblocked to USA, California, Northern California, or in some cases, just the San Francisco Bay Area. Please check individual film pages for details. The conversations, celebrations and Q&A’s are open to all.
Can I stop and start while screening?
You may interrupt your screening, as long as you complete your viewing within 72 hours.
How do I buy a ticket?
Tickets for individual films are available for purchase directly from the film pages. Please consider a special gift in order to ensure that JFI can continue to bring you ongoing and future programs.
Chromecast – With a Google Chromecast device, you can 'cast' directly to your television from any compatible app or device. Chromecast is built into many smart tvs, and also available as additional hardware. However, please note that Vimeo has disabled browser casting at this time.
AirPlay – Screen sharing is available using your Apple AirPlay enabled device or SmartTV (most Samsung TVs). Instructions for screen sharing from an Apple device using your Apple TV using AirPlay can be found here.
HDMI Cable – Using a special cable available at many stores, you can connect your computer or mobile device to your television.
A NOTE ABOUT GEOBLOCKING
With the shift to online, the Jewish Film Institute has created new digital agreements with filmmakers and distributors, and those agreements sometimes include limiting online streaming access to certain geographic locations. This is called geo-blocking. If an invidivual film is geoblocked to a specific area, it will be noted on the individual film page. CLICK HERE for a list of all SFJFF41 films available nationwide.
The Jewish Film Institute supports bold, creative, independent art and artists.
Our spaces and events encourage the open exchange of ideas and perspectives with a freely flowing discourse anchored in mutual respect. Robust and inclusive debate is intrinsic to our community values and we encourage all festival goers to follow the golden rule: Treat others the way you want to be treated.
We hold steadfast in our commitment to freedom of creative expression while simultaneously lifting up anti-racist, anti-sexist, and anti-discriminationatory practices in all areas of the Jewish Film Institute Community. We strive to protect community members from conduct that is inappropriate, disruptive, abusive, or threatening.
Therefore, we ask that everyone in the Festival community—artists, audiences, volunteers, press, industry, staff, and beyond—does their part in creating an environment that is welcoming to all by committing to being:
If you experience or witness any inappropriate conduct, you can report it via one of the following methods and a member of the Safety & Belonging Team will respond as soon as possible, no later than 12 hours.
Alert a Jewish Film Institute Customer Service rep by calling 415.621.0556 or sending an email to firstname.lastname@example.org
All incidents that violate our commitment to one another will be subject to an immediate and equitable review process.
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I still have questions. Who can I contact?
Email email@example.com or call the Box Office at (415) 621-0568. Passes can be purchased over the phone with the Box Office between 11am–5pm, Monday–Friday.
I'm having trouble logging into my account.
I have a membership in my shopping cart but there is no option to purchase tickets at the member discount.
Members discounts are not available until a membership is purchased. Once the membership purchase has been completed and you have received your confirmation email, the membership purchase will activate the member benefits on your account, including benefit voucher packages (if applicable), and member discounts.
I just purchased a membership but do not see the member and/or ticket package price options.
Log out and log back into your account. Once the web browser is refreshed, your account will be updated with any changes and discounted pricing will become available.
I have a promo/voucher code to use.
I'm logged in as a member, but there is no option to purchase tickets at the member rate.
First double check that you are using the correct member number and that your membership has not expired. Then, try signing out of your account and signing back in. The membership discounts should now be available to you.
If problems persist, contact the box office at firstname.lastname@example.org or give us a call at (415) 621-0568.
How do I pick up the tickets I purchased?
Once your order is completed, the following delivery methods will be available for your selection:
E-Delivery for online purchases. Tickets will arrive as an attachment to the confirmation email upon completion of your order.
Can online screenings sell out?
They may. Just as with our in-cinema screenings, there are often capacity limits, established by film distributors and producers, that we are obliged to adhere to. So, getting your tickets early (a member benefit!) is a good idea.
How do I access e-tickets or view my order history?
How to sign in and watch films with your festival streaming pass
I can't find my confirmation email.
Check your Junk/Spam folder for an email from email@example.com. If you find it there, please mark as Not Junk and add us to your address book. If you cannot find your confirmation please contact the box office at firstname.lastname@example.org or give us a call at (415) 621-0568.
I purchased a 10-Flix ticket package online. How do I redeem my tickets?
You will receive an order confirmation when you've successfully redeemed your Ticket Package for specific screenings. If you do not see a $0.00 ticket price after logging in, or cannot find a confirmation email for your Ticket Package purchase, please contact the box office at email@example.com or give us a call at (415) 621-0568.
What can I expect when I arrive at the theater?
All festival venues have pass holder and ticket holder holdout lines where pass holders and ticket holders wait until the theater is ready to seat. When you arrive at a festival venue, please look for a SFJFF staff member or volunteer who will direct you to the appropriate line.While waiting in line, please be considerate of our neighbors and local businesses. We remind patrons that it's now illegal to smoke while waiting in line or near entrances to venues.
All seats are general admission, and multiple seat-saving is not permitted. Select seats may be saved by the festival for filmmakers and other guests of the festival. We ask that you observe reserved seating signage by not removing signage. Please choose a seat in an unreserved section.
SFJFF believes in everyone's right to choose the restroom they are most comfortable using; please disregard any exclusionary signage that may be visible at our venues.
Please refrain from wearing perfumes and other scented products so that attendees with environmental sensitivities can comfortably enjoy the films.
Outside food and beverages are not allowed in any of SFJFF venue. We ask that you respect the venue policies and purchase food and beverages from the venues concessions stands.
I have mobility challenges. What should I do?
The San Francisco Jewish Film Festival is committed to accommodating audience members with disabilities, offering seating waiting areas and early seating as needed and wherever possible. Upon arrival at the venue, please check in with a venue manager for assistance. All screening venues have wheelchair accessible seating and restrooms.
Anything else I should know?
Our diverse membership community makes JFI's year-round and SFJFF programs possible. Membership starts as low as $60 and includes pre-sale access to all events, exclusive invitations year-round, significant discounts on passes and tickets, and much more.
How do I become a member?
How do I renew my membership?
You can renew any of the following ways:
How do I purchase discounted tickets, packages or passes at the member rate?
On a film page, click Buy Tickets, and then click Log in. Use either your email/username and password or member number and last name to log in, then select the Member price ticket, package or pass and check out.
How can I access the member pre-sale?
JFI members receive 48-hour presale access to all JFI and SFJFF events. Member presale notices are sent via email (make sure to add firstname.lastname@example.org to your address book to receive our messages). Follow the link in the message to purchase tickets, or check our website calendar of events! Be sure to sign in to our website with your member information to purchase tickets at the member rate.
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How can I find my member number?
You were assigned a membership number in your confirmation email when you first purchased or renewed a membership. If you cannot find your confirmation email, please contact us at email@example.com to retrieve your number, or call (415) 621-0556. Due to the high volume of emails we receive, please expect an email response within 24-48 hours of your request.