Click on each section title above to jump to the FAQ section.
I still have questions. Who can I contact?
Email email@example.com or call the Box Office at (415) 621-0523. Passes can be purchased over the phone with the Box Office between 11am–5pm, Monday–Friday.
I'm having trouble logging into my account.
I have a membership in my shopping cart but there is no option to purchase tickets at the member discount.
Members discounts are not available until a membership is purchased. Once the membership purchase has been completed and you have received your confirmation email, the membership purchase will activate the member benefits on your account, including benefit voucher packages (if applicable), and member discounts.
I just purchased a membership but do not see the member and/or ticket package price options.
Log out and log back into your account. Once the web browser is refreshed, your account will be updated with any changes and discounted pricing will become available.
I have a promo/voucher code to use.
I'm logged in as a member, but there is no option to purchase tickets at the member rate.
First double check that you are using the correct member number and that your membership has not expired. Then, try signing out of your account and signing back in. The membership discounts should now be available to you.
If problems persist, contact the box office at firstname.lastname@example.org or give us a call at (415) 621-0523.
How do I pick up the tickets/passes I purchased?
Once your order is completed, the following delivery methods will be available for your selection:
E-Delivery/Print at Home for online purchases. Tickets will arrive as an attachment to the confirmation email upon completion of your order. Tickets may either be printed at home or you can present these on your mobile device to the person scanning tickets at the theater.
Will Call. Tickets are available for pick up at a Festival Venue Box Office at the day/date of the first screening in the order. Tickets purchased in separate orders will not automatically be packaged together. If you would like separate orders bundled together for pick up, contact the box office at email@example.com or (415) 621-0523.
Standard Mail. Will be sent within 5-7 days of purchase. An additional fee is charged for mail orders. Orders will only be mailed until July 9th. After July 9th, order delivery is only available via will call or e-delivery.
Can I pick up ALL of my tickets at Will Call?
How do I access e-tickets or view my order history?
Can I transfer my tickets to someone else?
Tickets are fully transferable:
I can't find my confirmation email.
Check your Junk/Spam folder for an email from firstname.lastname@example.org. If you find it there, please mark as Not Junk and add us to your address book. If you cannot find your confirmation please contact the box office at email@example.com or give us a call at (415) 621-0523.
I purchased a 10-Flix ticket package online. How do I redeem my tickets?
You will receive an order confirmation when you've successfully redeemed your Ticket Package for specific screenings. If you do not see a $0.00 ticket price after logging in, or cannot find a confirmation email for your Ticket Package purchase, please contact the box office at firstname.lastname@example.org or give us a call at (415) 621-0523.
What can I expect when I arrive at the theater?
All festival venues have pass holder and ticket holder holdout lines where pass holders and ticket holders wait until the theater is ready to seat. When you arrive at a festival venue, please look for a SFJFF staff member or volunteer who will direct you to the appropriate line.While waiting in line, please be considerate of our neighbors and local businesses. We remind patrons that it's now illegal to smoke while waiting in line or near entrances to venues.
All seats are general admission, and multiple seat-saving is not permitted. Select seats may be saved by the festival for filmmakers and other guests of the festival. We ask that you observe reserved seating signage by not removing signage. Please choose a seat in an unreserved section.
SFJFF believes in everyone's right to choose the restroom they are most comfortable using; please disregard any exclusionary signage that may be visible at our venues.
Please refrain from wearing perfumes and other scented products so that attendees with environmental sensitivities can comfortably enjoy the films.
Outside food and beverages are not allowed in any of SFJFF venue. We ask that you respect the venue policies and purchase food and beverages from the venues concessions stands.
I have mobility challenges. What should I do?
The San Francisco Jewish Film Festival is committed to accommodating audience members with disabilities, offering seating waiting areas and early seating as needed and wherever possible. Upon arrival at the venue, please check in with a venue manager for assistance. All screening venues have wheelchair accessible seating and restrooms.
Anything else I should know?
Our diverse membership community makes JFI's year-round and SFJFF programs possible. Membership starts as low as $60 and includes pre-sale access to all events, exclusive invitations year-round, significant discounts on passes and tickets, and much more.
How do I become a member?
How do I renew my membership?
You can renew any of the following ways:
How do I purchase discounted tickets, packages or passes at the member rate?
On this page, click Buy Now, and then click Log in. Use either your email/username and password or member number and last name to log in, then select the Member price ticket, package or pass and check out.
How can I access the member pre-sale?
JFI members receive 48-hour presale access to all JFI and SFJFF events. Member presale notices are sent via email (make sure to add email@example.com to your address book to receive our messages). Follow the link in the message to purchase tickets, or check our website calendar of events! Be sure to sign in to our website with your member information to purchase tickets at the member rate.
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How can I find my member number?
You were assigned a membership number in your confirmation email when you first purchased or renewed a membership. If you cannot find your confirmation email, please contact us at firstname.lastname@example.org to retrieve your number, or call (415) 621-0523. Due to the high volume of emails we receive, please expect an email response within 24-48 hours of your request.