FAQ’s, Accessibility, Code of Conduct

Tickets & Passes

Festival Passes (good for all virtual films)
Jewish Film Institute (JFI) Members: $40.00 
General Public: $70.00
Click Here to Purchase A Pass

Individual Film Tickets
Jewish Film Institute (JFI) Members: $10.00
General Public: $15.00

Frequently Asked Questions

What is HanukkahFest? 
The 2021 HanukkahFest is an 8-day film festival experience featuring several Best of the Fest films from SFJFF 41, A Tribute To Ed Asner, several-high profile new releases, and a 2-hour LIVE event! The online film screenings and events are offered to our audiences throughout the week of Hannukah -  November 28 - December 5, 2021. Film screenings will include special live and pre-recorded intros, Q&A’s, Zoom conversations and celebrations that will provide an opportunity for our community to come together.

Why does the film/ticket say Sunday, November 28th 12:00 a.m.? 
This is the start time for all streaming films. They will be available starting 12:01am on Sunday, November 28th through 11:59pm on December 5th. Once a film has begun streaming, viewers have 72 hours to complete the film.

How Can I Purchase Tickets?

Tickets are available on the individual film pages, in the upper-right corner where it says BUY TICKETS.

I still have questions. Who can I contact?
Email boxoffice@jfi.org or call the Box Office at (415) 621-0568. Tickets and memberships can be purchased over the phone with the Box Office between 11am-5pm, Monday-Friday. You can also leave a message in the HelpScout window in the bottom right corner of the website.

I have a promo/voucher code to use.

  • Click on the Buy Tickets button for the film or item you'd like to purchase, and then click in the pop-up window where it says "Know a Promotion Code?"
  • Enter your promotion or voucher code and then reselect the newly created ticket price from the list of options
  • Check out as normal

Ticket Delivery

How do I pick up the tickets/passes I purchased?

Streaming. You will receive an en email with clickable links to view the films included in the body of the confirmation email sent after reservation/purchase is finalized.  Haven't received a confirmation email? Please check the junk or spam folder of your inbox. If the confirmation email remains elusive, contact boxoffice@sfjff.org to request a resend of the confirmation email. 

JFI Membership

Our diverse membership community makes JFI's year-round and SFJFF programs possible. Membership starts as low as $60 and includes pre-sale access to all events, exclusive invitations year-round, significant discounts on passes and tickets, and much more.

How do I become a member?
Join online!

How do I renew my membership?
You can renew any of the following ways:

How are my member benefits changing? 
Most membership benefits remain the same, including early access to ticket sales and discounted tickets. Please consult the Membership Page for details. 

Can online screenings sell out?  
They may. Just as with our in-cinema screenings, there are often capacity limits, established by film distributors and producers, that we are obliged to adhere to. So, getting your tickets early (a member benefit!) is a good idea.

Who do I contact if I have an issue?
You can email our Box Office at boxoffice@jfi.org or call 415-621-0568 

Note: Technical details about online screening (streaming platforms, how to use links and passes, what kinds of registration or passwords are required, etc.) will be answered closer to the screening dates.

Do I have to watch an online screening at the listed start time? 

Your online ticket allows you access to screen the film program at any time during the 8-day celebration starting 12:01AM on December 10th. 

How do I watch a Q&A's for a film?
The Q&A will automatically play in the Digital Screening Room following the film.

Can I watch online screenings from anywhere? 
HanukkahFest online film screenings are available to patrons in California, or in some cases, just the Bay Area. The conversations, celebrations and Q&A’s are open to all.

Can I stop and start while screening? 
You may interrupt your screening, as long as you complete your viewing by December 5th.

How do I buy a ticket?
Tickets for individual films are available for purchase directly from the film pages or the Event Lineup page. The Stories She Tells conversation and the Q&As are free of charge as a service to the community (Q&As will be made available after the event). The Pitch Forum Event is also free of charge. Please consider a special anniversary gift in order to ensure that JFI can continue to bring you ongoing and future programs.


AirPlay – Screen sharing is available using your Apple AirPlay enabled device or SmartTV (most Samsung TVs)Instructions for screen sharing from an Apple device using your Apple TV using AirPlay can be found here. 

HDMI Cable – Using a special cable available at many stores, you can connect your computer or mobile device to your television. 

  • If you have a laptop or nearby computer with an HDMI port, you can connect it directly to your television, using it as a second or external monitor. Some laptops or computers require special adaptors or dongles to connect to the HDMI cable. The details will depend on your setup. We recommend referencing your television and computer manuals for more information. 


With the shift to online, the Jewish Film Institute has had to create new digital agreements with filmmakers and distributors, and those agreements included limiting online streaming access to California for several film titles. This is called geo-blocking. Streaming is geo-blocked to California, and in some cases just the Bay Area, so you will need to be within the state to stream those films. 

Festival Accessibility

The 40th Anniversary Hanukkah Celebration is held Dec 10-17th, and is largely digital. There will be one opening night screening at Fort Mason Flix.

Virtual Screenings with Q&A's will have the Q&A's captioned.

Fort Mason Flix  
The Fort Mason Flix popup drive-in, hosting Howie Mandel: But, Enough About Me is an accessible venue. The bathrooms are ADA applicant. There are flat parking spots available. COVID-19 precautions are in place, including MASKS REQUIRED and SOCIAL DISTANCING enforced. See film page for additional precautions and restrictions.

What can I expect when I arrive at the theater?

The drive-in venue has traffic lines where ticket holders wait until the cars are directed to specified spaces. When you arrive at Fort Mason, please look for a JFI staff member or drive-in staff who will direct you to the appropriate area. While waiting in line, please remain inside your vehicle at all times.

If exiting the vehicle for restrooms (ADA accessible on site) or concessions, MASKS ARE REQUIRED at all times. DO NOT ATTEND if you feel ill or have been in contact with anyone testing positive for COVID-19. MAINTAIN SOCIAL DISTANCE at all times and remain inside your vehicle for the duration of the film.

JFI believes in everyone's right to choose the restroom they are most comfortable using; please disregard any exclusionary signage that may be visible at our venues.

Outside food and beverages are allowed and available for purchase nearby. 

Anything else I should know?

  • All programs are subject to change without notice. Refunds and exchanges will only be issued in the rare case of program cancellations.
  • The majority of films are unrated and may not be suitable for ages 17 and under unless otherwise noted. Parental discretion is advised.
  • Each film will be shown in its original language (with English subtitles for non-English films), unless otherwise noted.
  • Recording devices of any type are not permitted at the drive-in or for virtual screenings.
  • Due to the switch to virtual streaming, some of the films will be only be viewable, or geo-blocked, to within California or the Bay Area. 
  • This year, we have created the JFI Digital Screening Room powered by Vimeo, for you to view all of your selected films in one easy place. For information on how to stream on your computer or television, see below.

Community Agreement

The Jewish Film Institute supports bold, creative, independent art and artists.

Our spaces and events encourage the open exchange of ideas and perspectives with a freely flowing discourse anchored in mutual respect. Robust and inclusive debate is intrinsic to our community values and we encourage all festival goers to follow the golden rule: Treat others the way you want to be treated.

We hold steadfast in our commitment to freedom of creative expression while simultaneously lifting up anti-racist, anti-sexist, and anti-discriminationatory practices in all areas of the Jewish Film Institute Community. We strive to protect community members from conduct that is inappropriate, disruptive, abusive, or threatening.

Therefore, we ask that everyone in the Festival community—artists, audiences, volunteers, press, industry, staff, and beyond—does their part in creating an environment that is welcoming to all by committing to being:

  • Inclusive and respectful of people of every race, ethnicity, gender identity/expression, disability, sexual orientation, nationality, religion, age, physical appearance and body size, language spoken, and immigration or economic status
  • Intentional with your words by abstaining from hate speech or actions of any kind, including the abuse of chat functions (ex. trolling)
  • Mindful of the personal space and boundaries of others by avoiding unwelcome sexual attention, harassment, stalking, and inappropriate physical contact of any kind
  • Respectful of moderators, artists, and audience members by refraining from sustained disruption of screenings, sessions, talks, or other events
  • Conscious of the power you hold by not engaging in abuse or intimidation including that related to race, gender, position, or wealth,
  • Considerate of the work of artists by refraining from phishing and pirating the work of JFI filmmakers

If you experience or witness any inappropriate conduct, you can report it via one of the following methods and a member of the Safety & Belonging Team will respond as soon as possible, no later than 12 hours.

Alert a Jewish Film Institute Customer Service rep by calling 415.621.0556 or sending an email to jewishfilm@jfi.org

All incidents that violate our commitment to one another will be subject to an immediate and equitable review process.